Return Policy
At Onyx + Rose, we offer a 30-day return policy because we genuinely believe in our products and their ability to improve people's lives. If CBD wasn't the best fit for your wellness ritual, let us know and we'll help you get a refund.
RETURN/REFUND TERMS & CONDITIONS:
Each customer is allowed one refund
Customer is responsible for the cost of shipping on any returned items
The return request must be submitted within 30 days of receiving your order
Once your return is received, please allow 48 – 72 hours for your refund to be processed. Credit times will vary depending on your bank or credit card provider.
If you received products damaged during shipping, you must notify us within 48 hours of shipment delivery to qualify for an exchange of the exact product using the form below. Once the damaged product has been received a new order will be shipped out to you free of charge.
If you have any questions or concerns, please contact us at help@onyxandrose.com
START YOUR RETURN
To begin your return, please fill out the form below. Our customer support team will look up your order information and reach out via email within 24 hours. Filling this out won't even take 2 minutes, promise!